Service scope and accepted report types

What is included

• One property and one main environmental concern
• Related subquestions, including conflicting reports, whether further testing would help, and practical next steps
• Up to 10 report documents plus up to 10 separately uploaded supporting photographs
• Homeowner questionnaire and professional review before release

A different property or materially unrelated concern requires separately agreed scope. Any additional charge is explained and agreed before work proceeds.

How reports and photographs are counted

• One laboratory or inspection report is one document regardless of page count
• Combining several reports into one PDF does not reduce their document count
• Photographs embedded in an inspection report remain part of that report
• Separately uploaded supporting photographs use the separate ten-photo allowance

Supported report types

• Environmental laboratory reports, including supported mold, mycotoxin, indoor-air, dust, and surface findings
• Building, moisture, and environmental inspection or assessment reports
• Remediation work records and post-remediation evaluation or verification reports when relevant to the main concern

The secure homeowner account accepts PDF, DOCX, PNG, JPG, and JPEG files and records reports separately from supporting photographs.

Complimentary and expanded DIY Reviews

The complimentary DIY Review remains limited to the purchased test results; supporting photographs do not expand it into the paid ten-document service. The $95 expansion applies only to an eligible included Results Review and expands the same Review to the paid report and photograph allowances for the same property and main concern.

Access and 48-hour turnaround

The completed, professionally reviewed explanation is available within 48 hours of a complete submission. The clock starts only when payment is confirmed—or qualifying complimentary eligibility is verified—the property is confirmed, the questionnaire is complete, required reports are uploaded, and you select Submit for Review. Kit purchase and time waiting for laboratory results do not start the clock. View, print or download the completed Review from the secure homeowner account.

Service boundaries

The Review is not an onsite inspection and does not provide medical diagnosis, establish medical causation, certify property safety, define a remediation scope, or replace qualified onsite or medical judgment.