Customer policy
Cancellation & Refunds
Review-service cancellation is based on whether professional evaluation has actually begun—not on a seven-day cutoff.
Before professional evaluation begins
A full refund is available before the reviewer actually starts evaluating the submission, including after submission. Payment, submission, automated processing, or merely opening a page does not independently establish that professional evaluation began.
After professional evaluation begins
Once the reviewer actually starts professional evaluation, there is no routine cancellation refund for a change of mind.
If the agreed service cannot be delivered
If myEnviroLens cannot deliver the agreed service, an appropriate refund is provided. myEnviroLens errors are corrected without additional charge.
Requesting cancellation
Sign in to identify the Review and check its status, which shows whether professional evaluation has started. Contact Support promptly to request cancellation. Contact Support.
Other purchases
Physical-kit returns and consultation cancellation terms are separate from this Environmental Review policy. Terms attached to historical purchases remain unchanged.